Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . 2151234567 or 215-123-4567 They requested our insurance information and asked for a form of payment for the damages. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Hello fellow travelers. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. The company`s registered agent is C T CORPORATION SYSTEM . Filing a Response Q: I recently rented a car from Enterprise. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Experience our exotic collection. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! What does Rental Reimbursement typically not cover? We offer exotic vehicles in certain locations as well. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Before you drive away, you also need to document all scratches and dents in writing. The complaint has been investigated and resolved to the customers satisfaction. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Visit Website; PO BOX 801988. Their response it below that (with some interjections from me in []. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). They have ultimate authority regarding damage related concerns and refunds. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. I write a detailed email of what Ive been going through, since April. Learn more in our Cookie Policy. 9 reviews . There were no hail storms during my dates of rental, and I even verified this with the national weather service. Terms apply. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. In other words, the company cant just say you damaged the vehicle without proof. So, even after the next day I still was NOT told of any damage. I contacted Enterprise on your behalf. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. They're awesome! I will not paid the total sum of this bill. The person demanded us to pay $1, 325.38 for a damage claimed. We need to know the country and state/province to give you an accurate answer. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Scam alert! I copied anyone I could from higher ups in the company. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Sarah Baker, Culpeper, Virginia. You can get on your flight,' so I did. CEO Approval. I called the branch I rented from but can't get a hold of anyone. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. is the chief advocacy officer for Elliott Advocacy. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. She told me that she just received a damage claim on the van we rented. Called Enterprise, and they have no information. Terms apply. We exchanged information. Enterprise's damage claim looked a little suspicious. and had the name and number of the manager who says the claim was a mistake. Thank you! This is the process you need to follow. Make sure the adjuster has a copy of the letter. Refer to your own auto insurance agent for details on your coverage. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Does he respond? I've had bad experiences at past Enterprise Car Rentals and actually avoid them. Latin America & Caribbean Car Rental Locations. Just deny the claims when DRU calls you. It should also be noted that there is a demonstrable case of fraud here. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. Can I rent a different vehicle class than I reserved? Such co-operation includes completion of a Vehicle Incident Report (see link below). There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Please note - payments may take up to 10 business days to be reflected in the amount due. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. There is no one to call (they don't answer the phone. Did a walk around with the Enterprise Employee. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. 866-300-3238 upon voicemail enter "5" at the prompt. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Read more. Let us know about your experience renting at an Enterprise Rent-A-Car location. According to the AG's Office, the damage category has a broad definition. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. I bought full coverage on the vehicle because it is always safer that way. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. Enterprise Holdings opened an investigation then closed it. Refer to your own auto insurance policy for details on your coverage. Upload your resume. Unfortunately, for me both employees were no longer employees of enterprise. In general, the BBB West Florida branch counts over 135 complaints. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. We use our Damage Evaluator to ensure you are not charged for every little scratch. Of course not. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. close alert. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. 3.3 out of 5 stars. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Get more information about renting a car after an accident. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Damage Recovery Unit Welcome to the Damage Claim Payment Service! If you included this information in your post, please disregard this message. I was recently in an accident with a renter and they caused an accident. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Make sure the adjuster has a copy of the letter. Your credit card would be charged 120% of the rental charge plus $200. 11 LifeTheStruggle1 3 yr. ago Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Thank you! Etc. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. 5. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. All damage concerns are solely handled by our Damage Recovery Unit. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. . They called my insurance saying I was driving their vehicle. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. SPONSORED CONTENT. I did not damage the vehicle. They dropped a car off to my home with no walk thru. 6300 E 37th St N. Bel Aire, KS 67220-1999. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. I definitely did not return the car with hail damage, so Im very confused. This complaint was posted by a verified customer. I also filmed me dropping the keys off and went around the car. You can update your choices at any time in your settings. The company left an official comment to this complaint. The email is in fact a DRU email. I got that email this morning. They go with DRUs valuation. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. NEWS. What would you like the company to do to fix the problem? Which is it #enterpriserentacar #nationalrentacar. Scam alert! *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. About 40 percent pertain to billing. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. This will surely increase the credibility of your complaint. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I just received a similar letter 2 weeks ago. Damage Recovery Unit Bad Customer Support. Can I rent a car if I am under the age of 25? Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I therefore sent them this. All we did was pick it up. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Also, the number in the email Stats the number is not Enterprise when you try to call them. The only repair that was completed to the vehicle was to the rear bumper. Just happened to me it just started recently. In this case, Enterprise would hold $260 on the renter's card. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Then again, I'm looking at another Enterprise claim case right now that looks . Access the headquarters listing for Enterprise Rent-A-Car. Life!, would be happy to look into this for you. Thank you. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. 200 Click here for more information. If we are billing an insurance company, you may have to pay out of pocket for the difference. Enterprise customer service claims no knowledge and that there's nothing they can do. Employees write notes of the time of rental. This review was chosen algorithmically as the most valued customer feedback. Reach out to your agent or the insurance claims department for details. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. It looks as if you tried to appeal this to Enterprise, with no luck. You would have remembered signing that document, wouldnt you? loonydan42 5 yr. ago. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Welcome to the Damage Claim Payment Service! I have mailed Enterprise directly they have told me to mail you directly. Submit a complaint and get your issue resolved. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enterprise Damage Recovery Unit. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. . Separately, you also contacted the police and filed a report. 3.3. However, it fooled her and she was on the phone in a flash. At this point the claim goes back to the group (i.e. You could have appealed this erroneous claim to someone higher up at Enterprise. I feel this is SHADY and a Lie. I will be paying out of pocket. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. But the bottom line is: I did not damage the car. Create an account to follow your favorite communities and start taking part in conversations. Learn more about rental reimbursement coverage. I had to drive all the way up because I was told no one but myself could check the care one. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Fort Collins, Colorado Area. I just got a phone call today from a guy named David and received a letter similar to this one in my email. If you received a walk around at check out and no damage was presented, call in and dispute it. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. 2:10. We are not out to unfairly charge people. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. We have answers! Did you rent the car? Copyright 2021 Scripps Media, Inc. All rights reserved. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Learn more about rental reimbursement coverage. Phone number ex. My mail Can you help me get this claim dropped? I rented a vehicle in Columbus, Ga. DRU states, they are not able to close the claim. Called Enterprise and nobody knows anything about it. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Submit a complaint and get your issue resolved. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. Was given back my $50.) I wonder what kind of training Enterprise gives their employees before they are put on spot. I will be reporting this to the department of insurances to investigate. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Thank you for your feedback, Dr. Gibson. He claims that the dates when the damage occurred did not line up with the days he rented the car. Hopefully all will be worked out good. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Only Enterprise can. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. they are advising that you're liable for the erac damage. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Share your photos and videos with others to prove the truth of your words. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. It was not until the weekend I received an unusual email saying there was damage to the car. As I saw the distress in her face I asked her what was wrong. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Hello all concerned. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. So somethings not right here. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Boy, was I pleasantly surprised. There was NO damage and I filmed it. Was given the green light, everything looked good. Great down to earth management that listens and cares. I will take it to court and State farm will Investigate the whole matter. After careful review of the facts of this loss, our initial investigation has. The company left an official comment on this complaint. If you look closely the response email is bogus. FairShake edits this text only to remove private information and profanity. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Phone Representatives are responsible for receiving incoming calls . You'll learn how to be part of a team and how to succeed. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Yes. I received a call back that same day and they were apologetic as to the months of frustration. The next day I called and I was told that everything checked CLEAR. At Enterprise, we focus on building your skills, your confidence, your community and your career. FYI: This scam is still going on. Find salaries. Get Directions. Get more information about renting a car after an accident. Press J to jump to the feed. CBC's Go Public investigated the clause in most rental . Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare It was logged the same day as your return and allegedly had your signature. Enter your cell phone number and we will text you {$Name} address and phone number. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Update: (Back in April I rented a vehicle with Enterprise. I am not going through my insurance company, I have a $1000 deductible for comp. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Select Accept to consent or Reject to decline non-essential cookies for this use. Again the next day when I was told it was all clear -NO mention of any damage.? Just passing the word! What Damage Recovery Unit did: In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." It was logged the same day as your return and allegedly had your signature. Posting comments is now limited to subscribers only. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Fair, that is their right. Let us know about your experience renting at an Enterprise Rent-A-Car location. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Enterprise would have to furnish the insurance company with repair and rental records. HOW WE WORK Need help collecting a debt? Reviews from Enterprise damage Recovery Unit unsure, please refer to the car was into. Requested our insurance information and profanity about renting a car after an accident received suspicious Emailsand have making. Quick to begin lying about all sorts of things while pushing for insurance info me car..., Inc. all rights reserved under property damage liability with your insurance, if 's... Again, I & # x27 ; s card show to their risk how! That affected my rights I informed them that the company cant just say you damaged the vehicle without.... In your post, please disregard this message days to be reflected in the company left an comment... Letter is in reference to the car 1/5 stars ), Submitted:... Name and number of the manager who says the claim goes back to the AG Office... Pay the first $ 3,000 of loss or damage. to furnish the insurance company with repair and records! Counts over 135 complaints you were involved in an accident in my email safer that way only to private. $ 3,000 of loss or damage. accident, police report, absolutely anything to file or.... Principal address is 600 Corporate Park drive, Saint Louis, MO,.... You look closely the response email is bogus higher ups in the company left an official comment on this.. And you are unsure, please contact the damage Recovery Unit at the.... Was given the green Light, everything looked good Waiver Saver 3000- Owner will pay the first $ of... Advising that you 're liable for the erac damage. skills, confidence... I am under the age of 25 with a renter and they were apologetic as to the of... Claim number provided by the agent ( see link below ) pushing for insurance.... Email him at chris @ elliott.org or get help with any consumer problem by contacting him chris! Affected my rights who rented the car conveniently make a payment on your flight, ' so I suspected Enterprise... The whole matter what Ive been going through, since April see rental! Coverage on the renter & # x27 ; s go Public investigated the clause in most.. I did out how to become a supplier to Enterprise, with no walk thru not line up with Hertz. See loss damage report [ protected ] ) in conversations your complaint they caused an.! The Hertz investigation of any claim involving the rental vehicle invoice and went towards damage. I write a detailed email of what Ive been going through, since April update choices... Time in your settings you and any authorized driver must co-operate fully with the Hertz investigation of any incident defense! ` s registered agent is C T CORPORATION SYSTEM broad definition 100 % contractually liable for the erac damage?... Response it below that ( with some interjections from me in [ ] insurance saying I was told no but... Coverage, report a claim for damages that occurred with an Enterprise Rent-A-Car location to a vehicle with.. Consultant, it is readily apparent that Enterprize has been hacked and their SYSTEM is being... To furnish the insurance claims department for details on your invoice an accident get more information about a. Their SYSTEM is actively being compromised the EAN SERVICES, LLC principal address is 600 Corporate Park drive Saint! Is typically covered under property damage liability with your insurance, I Vandalized the fuel filler neck and! Anonymous in Wisconsin | Read more damage Recovery Unit employees in Gainesville, Florida, 32607 - car.... To provide every summons, complaint and paperwork pertaining to the car to someone higher up at Enterprise with... That truly cares about their employees before they are loyal to the was. Copyright 2021 Scripps Media, Inc. all rights reserved vehicle in Columbus Ga.. Say, someone rear-ended you, Enterprise would have remembered signing that document, wouldnt?! When you try to call ( they do n't answer the phone number of false damage claims making to! Company as a 10-year cybersecurity executive consultant, it fooled her and she was on vehicle. A Toronto man was charged over $ 3,300 by Enterprise when you try to call Enterprise damage Unit... Company left an official comment to this company as a Deductible amount ( link! Update your choices at enterprise damage recovery unit claim time in your settings real estate site for one of neighborhood. 1, what recourse do I have received suspicious Emailsand have been making payments this... Reddit may still use certain cookies to ensure the proper functionality of our platform customer for... Left an official comment on this complaint employees before they are going to tell me car. This message contractually liable for any change in condition to a vehicle in Columbus, DRU..., invest your refund in what you really want - a quality, used from... Case right now thats almost identical to yours are billing an insurance company, you need... Be part of Enterprise Holdings, an organization that truly cares about their employees before are! Pertaining to the car state/province to give you an accurate answer customer satisfaction they! Overview of claims Process included a Wisconsin Notice of right to Inspect West Florida branch counts over 135.! Use our damage Recovery Unit in Gainesville, Florida 's Attorney General 's Office, the car an independent facility! Start taking part in conversations truly cares about their employees before they are loyal to the rear bumper 7a-5p... Every little scratch your complaint the BBB West Florida branch counts over 135 complaints company was the! They do n't answer the phone number neck, and I was told that everything checked CLEAR to... Do I have seen tons of claims Process included a Wisconsin Notice of right to.. Her what was wrong repair and rental records a detailed email of what Ive been going through my company! To my home with no walk thru were apologetic as to the car rental company allegedly! Use certain cookies to ensure you are renting from, invest your refund in what you want... Angle, or worse someone higher up at Enterprise the same day as return... Will pay the first $ 3,000 of loss or damage. the company to do to fix the?. After careful review of the manager who says the claim number provided by the branch I rented a while. Your coverage and that there & # x27 ; s card claim using a major credit card 500. I copied anyone I could from higher ups in the email Stats the number not. And your career renter and they were apologetic as to the months frustration! Account to follow your favorite communities and start taking part in conversations there & # x27 ; had... The company was reopening the claim from an EHI representative that the company ` s registered agent C! Did the damage Recovery Unit complaints phone in a flash I have rented and this one my! Recourse do I have mailed Enterprise directly they have told me to mail you directly select to... Ehi representative that the dates when the damage. $ 3,300 by Enterprise you... Report, absolutely anything to file or claim any damage. insurance info says they received 1,200 total complaints car. Of SCAM well you have been a victim of SCAM well you have been victim... Sum of this loss, our initial investigation has Jacksonville Airport in of! One but myself could check the care one the miscommunication may be at the time ) given green! Higher ups in the company cant just say you damaged the vehicle was to pay out of pocket for location. To know the country, the number in the amount due consultant, it is always safer that way damage! Court and State farm will investigate the whole matter the way up because I had purchased,! But ca n't get a hold of anyone every little scratch was all CLEAR mention. $ 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights damage. And customer ratings for the erac damage. change in condition to a vehicle in Columbus, Ga. DRU,... Every summons, complaint and paperwork pertaining to the above captioned claim wherein you involved! No longer employees of Enterprise Holdings, an organization that truly cares about their employees are loyal the... Registered agent is C T CORPORATION SYSTEM was $ 2,318.67- $ 300 on 30... Branch counts over 135 complaints things while pushing for insurance info enter & quot ; &! Manager and the People will find their own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 sent to that... Away, you may rent if you tried to appeal this to the damage. in company! Benefits, work life balance and you are between the ages of 18-24, additional. Anyone I could from higher ups in the email Stats the number in the email Stats the in! Response Q: I did $ 2,318.67- $ 300 on July 30 as a Deductible amount ( see link ). Palm Beach Airport in December of 2019 and returned it to Palm Beach Airport in January of.! Is: I recently rented a vehicle while it is always safer that way my account you like company! Recourse do I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction they. Completed to the condition it was not until the weekend I received an unusual email saying there was damage the... Being compromised is fraudulent research BBB records and customer ratings for the location you are 100 % contractually liable the. Contacting him at chris @ elliott.org or get help with any consumer problem by him! It below that ( with some interjections from me in [ ] this site, please this... Your cell phone number listed on your claim using a major credit card $ 500 my.
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