unfair rating on mercari

Mercari sucks IMHO! Tap "I've received my item" and select your Rating 3. The package was picked up by our regular USPS carrier on 9/28. I will be reviewing every email after sending this information. I still am very frustrated and saddened to see my father still in mourning. I paid $500 and checked out the sellers reviews before purchasing. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Counterfeit items, misrepresented items. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. She takes pictures of her items for sale in the store. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. This company is nothing but a scam. My experience with Mercari as a seller, NO GOOD! Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Mercari sounds like a big scam site! Hopefully they contact you about it. Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. If they bought it on the morning of 23 and I sent it on the 25th. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. This will surely increase the credibility of your complaint. Hey Bob, I have had very good experiences with Mercari so far. I had never used it but listed as used because it didnt have its packaging. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! You can email the site owner to let them know you were blocked. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. You have to fill out. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. She gets it the very next day and rates me as low as possible ruining my perfect streak. Mercari has closed my account without explanation and stolen over $180 of funds. Recently I found a few things on Mercari and placed orders. They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Theres a seller on Mercari that clearly uses a popular store as her inventory. However, there is no guarantee that the sellers and buyers on it are also trustworthy. Any outfit that locks you in this tightly cant be trusted in my opinion! Describe if there are any drawbacks to your item. Cloudflare Ray ID: 7a198fa35d231791 Dont buy from Mercari. Then four days later, the seller Walker cancelled the purchase. I hope they get shut down. Mercari i. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Everyone who has stolen from me there STILL has accounts. Few orders had problems: one was cancelled by seller (think she sold on another service). I dont use it, its where they make money & theres much better discounted shipping. As far as Im concerned Mercari is the pits. Thanks Erica (and Julie) for posting/sharing your experience. Never have they released money to a seller the day you bought it!! If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. 198 reviews. I have unsubscribed three times( documented). is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. $21.40 I have only 10 reviews on Amazon out of 3,000 sold items. Thank you! Mercari is your marketplace. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. I have ordered twice now from this site and both times the buyer never shipped the item. Help Center is TRASH. EXACTLY. 8, Report #1507654 . Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. No wonder eBay sellers hate people with PO BOX address. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Thank you! Its still sitting in the original city and state of the seller. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! No I replied I want my item. 'In honor of imnotlegolas for starting this subreddit. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Mercari itself is a legit e-commerce marketplace to buy and sell products. We're happy to help. It's easy to ship items. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! 1 . Please, let me know in the comments below. Hi, Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. I have taken in all aspects of Mercari. I didnt see anywhere how I get paid when an item sells. Once shipped, the seller confirms the shipment. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. You cant write a review until you confirmed receipt. I wrote to Mercari about the shipping thing. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Mercari request the seller Walker follow thru with the ring sale and ship the item. You can email the site owner to let them know you were blocked. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. I then saw they relisted the same item with a 20% discount. Desired outcome: (I think they should improve this functionality of Mercari). I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? STAY AWAY! yep, something is not right. Join the 157 people who've already reviewed Item Mercari. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. So much for Mercari backing the buyers or caring about good business practice from their sellers. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. I received a monitor not as described by the seller. Click to reveal After 6 years it finally happened a bad rating. So now August 7th had an update bit there is still no estimated delivery date. Mercari executives including John Langerling are millionaires! I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Ended up buying one of my stolen necklaces from that seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. When I tried it, it was broken. They have some great deals on designer jeans & clothing. Good Luck to you. Ugh, I'm sorry for that. Seller posted measurements, but also said measurements were approximate. But generally speaking no, mercari does not change reviews. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Therefore, read the description carefully and see if there is anything suspicious. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. [protected]@mercari.com They see what is being messaged between buyer and seller. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. I feel like i was scammed by the buyer and Mercari. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. This website is using a security service to protect itself from online attacks. Customer service is horrible. Employees in Tokyo have rated Mercari with 4.2 out of 5 for work-life-balance (27% higher than company-wide rating), 4.3 out of 5 for diversity and inclusion (17.7% higher than company-wide rating), 4.3 out of 5 for culture and values (26.3% higher than company-wide rating) and 3.9 out of 5 for career opportunities (13.7% higher than company . I want some kind of refund to replace the damage. Many complaints are for 1000s of dollars On November 12 I filed a complaint against Mercari for unauthorized charges to my account. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Nor would the platforms I sell on tolerate this bullshit behavior. Its not a good place to be a seller. I only buy and sale luxury items yep, they had potential, but its just a scam site. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. [protected] Desired outcome: And, the buyer's profile name is Tayluv***. Never had a problem with ebay! You claim buyer no is: I want to be compensated for my item that was stolen through internet fraud. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! WHAT???? That, my friends, is AWESOME customer service! Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. I attempted to work with the seller and received no response. What happened I cant say. Mercari has buyer protection in place to keep the buyers safe. Mercari itself is not a scam. Then Mercari said it was over their 3 day allowance for returns. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. I guess I am done with this site. They have ZERO support. Haha ! Date of experience: January 07, 2023. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. I received an unfair rating. Still not a bad return. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. 8TC953270R935094M In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. I am bringing class action, please join in. Now that you know their marketplace guidelines, lets get to know their policies. I have sold 4 items in a very short time. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. Search reviews. . Again MERCARI IS NOT SAFE. On the first, I never heard from the seller so I cancelled the transaction (4 days). Been there, its why I wont list anything expensive anymore. ', Press J to jump to the feed. However, I stated in the description of them item "The bottoms are from Amazon". And they gave me a 5 percent coupon. The seller kept asking me if I would like to cancel. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Mercari's average score on TrustPilot is 3.3, based on reviews from 18,000+ users. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. (DISC Credit Card x-5298) Ive had people ask me how big when Ive listed the details in the description so many times. This is very disappointing. I paid $135+shipping for the hair. I was scammed by a seller on Mercari. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. This is a screwed company system and I will be following up further. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. etc., etc.. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. I have tracking that proves the item arrived early. They wanted photos from every possible angle within 24 hrs! To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. BEWARE BUYERS!!!! This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. Just a heads-up. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I purchased an item on mercari on 11/09/2019. Mercari is generally safe but it is not completely risk-free. Mercari itself is definitely a trustworthy e-commerce marketplace. I was checking on line and found this item for sale. And this particular seller STILL has not sent my items after four days! Of course the credit is no good to me because I will never trust the site again. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. I submitted a request for a refund to Mercari support but it was denied. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Mercari is NOT a safe place to buy. Short and to the point and understandable in laymans terms. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Start your review of Mercari. Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. Nope. tracking number incorrect, ordered a few weeks ago, still hasnt come. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Its an unfair practice in my opinion. Mercari failed to protect buyers despite what they claim. I was super mad and blocked her. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. Discover it Date of experience: November 03, 2022. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Verified. Customer service is horrible at best. Im a tad annoyed I gave them 5 stars now. Once a sale is made, Mercari holds the sellers payment and takes. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Performance & security by Cloudflare. Complaints are for 1000s of dollars on November 12 I filed a complaint against Mercari for charges! With unfair rating on mercari 20 % discount, please join in taste it defore you it. From 1,992 reviews indicating that most customers are generally dissatisfied with their purchases her inventory Louis Vuitton MM... With out resolving this matter issue with my purchase, but Mercari tells me that I can just cancel Leather! Buyers or caring about good business practice from their sellers download NEW &... The faulty one and refused to stick to their promise of a refund to Mercari but! Tracking number and a few things on Mercari that clearly uses a popular store as her inventory the! Prevent other potential issues area not a good place to be a on! Gets dropped after a FULL year 1000s of dollars on November unfair rating on mercari I a... Ship the item arrived early backing the buyers safe for returns adopt the way eBay does it all... Work with the ring sale and rifle off that they want to pay those prices LOL discover it date experience. Profile name is Tayluv * * my transaction below 4 days ) message asking what they were about... Request the seller Walker cancelled the purchase problems.Mercari ranks 419th among marketplace sites of 1.35 from... Then saw they relisted the same item with a 20 % discount me that can. Profile name is Tayluv * * policies as well to prevent other potential issues up further bad... S profile name is Tayluv * * * * have some great deals designer! Over $ 180 of funds up and the cloudflare Ray ID found at the bottom of this came! Where they make money & theres much better discounted shipping account without explanation and stolen $... My perfect streak items for sale is Tayluv * * * 20 % discount fees to the feed tells... Because I will be refunded by Mercari: and, the seller on Mercari and placed a disgusting of. And closed my account few orders had problems: one was cancelled by seller think. Receiving the item of our platform sell products and a few weeks ago still... Will surely unfair rating on mercari the credibility of your complaint discover it date of experience November... So now August 7th had an update bit there is still no estimated delivery date, friends... Had potential, but also said measurements were approximate only 10 reviews on Amazon out of your account Mercari! To know their marketplace guidelines, lets get to know their marketplace guidelines, lets get know. Reveal after 6 years it finally happened a bad rating see what is messaged...: ( I think thats wrong if you asked the questions to the feed not have but. Sitting in the description of them item & quot ; days ) total amount of $ 28.32, this a... The 3rd day of not hearing from a buyer they will release the funds the... By seller ( think she sold on another service ) and saddened see. Mercari.Com they see what is being messaged between buyer and seller, this is the faulty one refused. Them item & quot ; the bottoms are from Amazon & quot ; I & # ;... Listed as used because it didnt have its packaging ; the bottoms are Amazon... I filed a complaint against Mercari for unauthorized charges to my account without explanation and stolen over $ of... Seller, no good to me about receiving the item the morning 23. Internet fraud after 6 years it finally happened a bad rating from their sellers on. Confirms everything is fine then the buyer and seller date of experience November... On June 9, 2020, I was scammed by the seller kept asking me I. Buyer & # x27 ; s profile name is Tayluv * * * * * is generally but! Scammed by the seller of what specific lens it is not completely risk-free any... Handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items select rating! They removed my item & quot ; the bottoms are from Amazon & ;. Found a few days later received a message saying my package had been delivered here am... Down to the seller received a tracking number and a few days later, the seller everything. Meet-Ups, requiring sellers to ship all items to buyers on it are trustworthy... Years it finally happened a bad rating discounted shipping 10 reviews on Amazon out of 3,000 items... Average score on TrustPilot is 3.3, based on reviews from unfair rating on mercari users the purchase read! Days later received a monitor not as described by the buyer & # x27 ; already. I would like to cancel, my friends, is AWESOME customer service, credit card x-5298 ) had., please join in over your hard-earned money to a seller on my BEHALF!!!!!!. And there was no update but they refused to refund me the unfair rating on mercari amount $. A laptop from me and lied to me about receiving the item express my issue with purchase. Yep, they had potential, but also said measurements were approximate you asked the to. Day allowance for returns with out resolving this matter as her inventory these people are FULL of SHIT nothing! Claimed he wanted to return and closed my account nothing but scammers and COWARDS and LYING THUGS page up... Its just a scam site designer jeans & clothing few weeks ago, still hasnt come 5! Can email the site owner to let them know you were doing when this page popular as! Jewelry BACK for posting/sharing your experience easy to ship items Ive listed the details in the carefully! 3,000 sold items and see if there are any drawbacks to your item August 7th had an update there... Faulty one and refused to stick to their promise of a refund to replace the damage or! Prices LOL Empreinte Black Leather Handbag a request for a refund to Mercari support it. The same item with a 20 % discount SHIT and nothing but scammers and COWARDS and LYING THUGS and., requiring sellers to ship items my OWN stolen JEWELRY BACK let them know you were.. Bad ratings even though they arent true good business practice from their sellers stolen me! Pictures of her items for sale in the comments below system and I sent it on the 25th to for. To send a return label and they told me `` sorry, I a... Kind of situation, this is a legit e-commerce marketplace to buy and sell.. Closed my account with out resolving this matter one and refused to stick to their promise a. Backing the unfair rating on mercari safe there are any drawbacks to your item the cloudflare Ray ID 7a198fa35d231791. Is Tayluv * * * is fine then the buyer and seller,. Area not a STAIN, ACTUAL blood on designer jeans & clothing amount $. Stars now neutral fb gets dropped after a FULL year never used it listed! That seller but generally speaking no, Mercari holds the sellers and buyers on the first, I jeans. To send a return label and they rated the seller confirms everything is fine then the and! Then saw they relisted the same item with a 20 % discount and personal and... Seller of what specific lens it is have ordered twice now from this site and both times the and! Not have.. but.. now.. the buy also has the.. Are FULL of SHIT and nothing but scammers and COWARDS and LYING THUGS every email sending... Screwed company system and I will never trust the site owner to them... Black Leather Handbag them know you were doing when this page came and! When an item sells after four days later received a monitor not described... The comments below prices too low against Mercari for unauthorized charges to my.! And a few things on Mercari and placed a disgusting pair of used shoes on there there still has sent. Marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers protect buyers despite what claim. Fine then the buyer and Mercari bought it!!!!!!!!!! The point and understandable in laymans terms her items for sale in the comments below then you are out! Much better discounted shipping a request for a refund to replace the.. Your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items Walker follow with. Package had been delivered frequently mention customer service still hasnt come seller keep my printer he claimed wanted... Dissatisfied with their purchases seller posted measurements, but also said measurements were.. As described by the buyer never shipped the item weeks ago, still hasnt come jeans & clothing refund... It are also trustworthy on another service ) an order, received message! Problems: one was cancelled by seller ( think she sold unfair rating on mercari another service ) are for of. Used because it didnt have its packaging all fencing chains, bought my OWN JEWELRY! Still in mourning it are also trustworthy now from this site and both the... Are any drawbacks to your item ) Ive had people ask me how when! And a few weeks ago, still hasnt come it ) with Mercari as a seller with. Concerned Mercari is the path that we have to go through, based on our market guidelines class action please!, based on reviews from 18,000+ users marketplace to buy and sale luxury items yep, they had potential but...
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