International Association of Better Business Bureaus. The staff (from top to bottom) is exceptional. I am also in the industry, so I knew what we were looking for. This also happened when she first moved in; they supposedly made a mistake. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. She has new friends, does crafts and activities daily and just has a smile on her face and genuinely seems happy. Going to coordinate with local chambers of complaints against pacifica senior living facility complaints about due in. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. One can search by location or name and see list of violations or demerits any residence has received. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Is Pacifica Senior Living Paradise Valley affiliated with a hospital if more care is needed? While Oregon Administrative Rules provide some authority for charges that may be collected those rules are minimum requirements and we feel some discretion should be provided for financial concessions by management in these circumstances. Learn about Staff-to-Resident ratios. 65% of employees would recommend working at Pacifica Senior Living to a friend and 59% have a positive outlook for the business. How does one assess the quality of care provided in a specific assisted living residence? BBB seeks and uses information directly from businesses and from public data sources, BBB assigns ratings from A+ (highest) to F (lowest). 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. From our arrival the staff met us at the car with open arms and has been so warm and accommodating. Many thanks to everyone involved at Pacifica for your care and diligent hard work!!! Keep up-to-date with the latest news and housing related activism. What techniques does Pacifica Senior Living Paradise Valley use to support memory care residents during mealtimes? Going forward, Pacifica must develop and maintain an affirmative non-discrimination policy and a reasonable accommodation request form; update marketing and communications materials to highlight the companys commitment to fair housing; conduct trainingincluding onboarding training for new staffabout legal issues concerning people who are deaf or hard of hearing, as well as those in other protected classes; update its website to include information about accessibility, including for the deaf and hard of hearing; and make clear on its site that its facilities comply with federal and state fair housing and anti-discrimination laws. Coming from a guy who used to prefer watching TV all day, this has been so wonderful to hear. By using our website, you agree to the Terms of Use and Privacy Policy. The rooms were also nice. Should a search encounter a lack of information from the state, the meaning is ambiguous. BBB is here to help. The first downside one encounters is difficulty in accessing this information. After finally getting approved through SSI - I have been calling and emailing non stop for the last three weeks with ZERO help. I assisted my late father **** ***** to lease a studio apartment on May 20th, 2020 from Pacifica Calaroga Terrace in Portland, Oregon. The cottages are L shaped with the TV room, dining area, and kitchen centralized and two hallways of rooms branching off from there. The Pacifica is the cleanest, and they were the most professional. Heidi is awesome for ALL issues and the caregivers are all A+. During the same survey, AHCA surveyor saw that one of the facilitys nurses failed to assist one out of three sampled residents with their medication as required. The activities are great, modern music is being played during entertainment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Allegations: Mr. Phillip Mascillino was a resident of Pacifica Senior Living of Palm Beach who, according to the complaint, passed away as a result of injuries sustained due to the negligence of the facility. One can find their local ombudsman here. Emergency Call System, How to Choose an Assisted Living Facility, 11 Signs It Might Be Time for Assisted Living. In the absence of officially provided state data, which is well formatted and understandable, family reviews can serve as a good proxy to assess assisted living quality. -Time consuming to access reports -Difficult to understand data -Comparing residences is . The food is delicious and dietary staff is also excellent. Code: Assisted Living Facility Violations Check Assisted Living Inspections & Violations by the State Assisted Living Choosing an Assisted Living Facility Assisted Living Facility Violations More Information Choosing an Assisted Living Facility - Checklist for Visiting Assisted Living Facilities - Admissions and Discharge Policies - Waiting Lists I've only been at Pacifica Senior Living one time. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. To become a member, visit our Members page! My Uncle has lived there for about two weeks now and really likes it. Outstanding caretakers, always kind and caring. They had a studio and a one-bedroom. To date, a check for the credit has not been received. -Very focused on the negative, -Difficult to reach / slow access , half they time they walking around doing nothing. The pandemic has made a bad situation truly horrible. Pacifica Senior Living insights Based on 582 survey responses Areas for improvement Fair pay for job Trust in colleagues Overall satisfaction Ithaca been a pleasant experience. The Director, Heidi, is a caring and professional nurse who treats every resident as if they were family. (855) 481-6777 The staff is very open to suggestions from residents and family on how to improve their AL. Moved our mother here the end of August from another assisted living facility. Call management didn't know what they were doing. At Pacifica Senior Living, we serve residents of 90 communities in 13 states across the country, bringing the same personalized care and engaging services to every location. PCA Personal Care Assistant (Current Employee) - Hemet, CA - February 14, 2023 What is the best part of working at the company? Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. Reviews tend to be brief. Thank you for taking care of my mama. They have a terrible reputation in senior living. BBB Business Profiles may not be reproduced for sales or promotional purposes. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Pacifica Senior Living was a good place, but the people in the mild Alzheimer's unit were severe. File a report placeholder copy with lorem ipsum placeholder dummy text copy. The dedication to each and every resident is astounding. Sixteen senior living communities operated by multiple companies are facing lawsuits from a consortium of nonprofit fair housing organizations for allegedly not providing interpreters or other aids when testers posing as deaf prospective residents or family members called or visited. BBB recommends that consumers consider a businesss BBB rating in addition to all other available information about the business. https://d13iq96prksfh0.cloudfront.net/cdn/photos/368578/730x450%23.jpeg. Every month we have paid her rent on time. The food is very good. What kind of menu can assisted living residents expect? Meals Are Served In The Cottages This Is A Home Like Setting. They do a lot. Theyve also been great at keeping in touch with me about everything that has been going on testing, visitation changes, and all the other issues weve faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind. Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. What safety features or security measures does Pacifica Senior Living Paradise Valley provide to protect residents who wander? Co-workers that always are willing to help. Complaint Regarding Deficiencies Dated 5/24/2019. The elders actively danced, laugh, smile, and just having a good time. Just when we had no idea what to do we were introduced to Tori and Tracy at Pacifica. The staff really impressed me -- the floor plan and making them feel at home as much as possible. See Services. Moreover, a licensed practical nurse was observed retrieving prescribed medication and pushing them into a plastic cup prior to handing them to the Private Duty Aide. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They dont pay vendors! I've toured Pacifica Senior Living Paradise Valley and it's wonderful. BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (510) 489-3800. All resident concerns are met respectfully and resolved in a timely manner. Simply find your state listed below and click the link that will take you to the official state website that is responsible for regulation and inspecting the assisted living facilities. -Reviews are available for most residences, -Reviews are not very detailed We provide free case consultations. The menu looks very nice and very healthy. They have different function levels, so in her function level, she could walk around without being restricted and get back in the building. How does Pacifica Senior Living Paradise Valley keep residents' families informed about their loved ones' health? This rating reflects the overall rating of Pacifica Senior Living and is not affected by filters. What programs or activities does Pacifica Senior Living Paradise Valley offer to enrich residents' well-being? Its really sad how staff was able to ignore someone's mother, father, sister, brother. They truly have an excellent staff and are always on top of everything concerning his care. 65% of Pacifica Senior Living employees would recommend working there to a friend based on Glassdoor reviews. I am a relative of a current resident. The faculty is a great place for seniors to live & families to visit their loved ones. Fit snugly but comfortably against the side of the face be . It was supposed to be my second choice. 1) Family Assisted Living Reviews2) State Assisted Living Records3) Long Term Care Ombudsmen. We looked at multiple facilities were not happy with many other facilities finally found one that we thought would be perfect very close to the house very clean and new. to speak to a Family Advisor for FREE for immediate assistance and get more details. My Dad is very happy and content at Pacifica and we are so grateful for everyone who works there! We are happy to be a part of their family! Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. They remember that these people were once more vibrant and vital and they treat them respectfully and supportively. BBB Business Profiles may not be reproduced for sales or promotional purposes. The largest advantage of family or 3rd party reviews of assisted living communities is, by far, the ease of access to the information. So grateful to everyone at Pacifica for the updates on cases at one of the cottages at Pacifica. The staff is great there, and there is a three patient to two staff ratio. Mr. I toured this community for my mother, although it wasn't a good fit for her, the staff was very welcoming. Ive had excellent care since Ive been here. Check Assisted Living Inspections & Violations by the State, Checklist for Visiting Assisted Living Facilities, Choosing Assisted Living in a Healthy County, Planning Your Social Security to Better Pay for Retirement, Medication Management and Adherence Education. According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. Thank you to all staff for making my stay here a happy and joyful one! Whats is the funniest thing that has happened to you at work? Assisted Living Checklist: What to Look for, What to Ask, How Levels of Care Affect Assisted Living Cost. You can TRUST the administration and staff to love your loved one as their own. Heidi and her staff are amazing at providing great care to all Residents. In addition, it is important to be familiar with the associated eldercare terminology. The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. The staff have done such a great job keeping her and everyone at the facility safe and healthy and happy and really care about all the residents. Start Your Free Trial Be forewarned that their database can be very slow. Family Reviews. As such, they can reduce a familys out-of-pocket care costs or reduce the hours they spend providing care themselves. Breakfast is cooked each morning in the cottage's kitchens according to the resident's request. They were getting ready to go to the mall or something like that in one of the shuttles. BBB Business Profiles generally cover a three-year reporting period. It offers the residents a feeling of freedom which is much different than the other facilities i toured. They were very nice and I had no problems with them at all. To charge the family $4000 illustrates Calarogas business practices are completely tipped against the interest of fairness and borders on the outrageous. What programs or activities does Pacifica Senior Living Paradise Valley offer to keep residents engaged? Copyright 2023. The staff was really nice, accommodating, and explained everything. Residents' physical needs, as well as emotional and social needs are met and tailored to each individual resident. She is doing great. BBB Business Profiles may not be reproduced for sales or promotional purposes. Hardest decision of our lives, but definitely the best decision we ever made. I'm not into the kind of food they serve; they were too healthy. My mom is already situated in the Pacifica. I pray it gets better. They've also been great at keeping in touch with me about everything that has been going on - testing, visitation changes, and all the other issues we've faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind." "I lived here for the last 6 months. A Spartanburg assisted living facility faces a class-action lawsuit for abuse. The contents of this website should not be construed as legal advice on any specific fact or circumstance. In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the businesss file, BBB Business Profiles generally explain the most significant factors that raise or lower a businesss rating, BBB ratings are not a guarantee of a businesss reliability or performance. Pacifica Senior Living Get personalized guidance Start now for free For pricing & availability (866) 212-8633 With more than 40 years of senior living industry experience, Pacifica Senior Living provides independent living housing, assisted living, memory care, respite care, and adult day care options at its modern communities. CA October 20, 2021 at 5:34 am PDT. We feel very blessed and relieved to know that our mom is being cared for at such a wonderful facility. They provided resources for me to help me find the right place. Their bedroom was pretty large. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness. Tori was so kind and welcoming and made me feel confident that my Uncle would be well cared for and loved. I have often eaten with her in the dining room. What should caregivers and potential residents know about Pacifica Senior Living Paradise Valley? Indicating that although the community had access to ASL resources, it could not guarantee that the service would be available on a continual basis and that, if there were costs associated with the ASL service, the resident might have to pay half of the charges. Reviews are easy to understand and it is simple to compare several residences to determine those that provide the best care. The National Fair Housing Alliance (NFHA)is the countrys only national civil rights organization dedicated solely to eliminating all forms of housing and lending discrimination and ensuring equal opportunities for all people. Residents ,co workers, are the only good things, Pay , management,everything else to do with company. Their loved ones ' health of August from another assisted Living Reviews2 ) state assisted Living Checklist: what Ask. 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