These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Home > Broadband > Guide > YouFibre broadband review. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Also have issues with streaming which I didn't get with my previous supplier. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. The No. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. 9.2 Suspension due to your actions. Better to ask the way than go astray. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. Please note, it may take up to 14 days to bring our fibre cable to your property. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. Recent version of Chrome, Firefox, Internet Explorer or Safari. Well send you another email to your registered email address with this new Porting Date, which will replace the previous Porting Date. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. You may not sell or agree to transfer the internet address to any person. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Firstly with the service less than a week from order to installation. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. AVForums.com is owned and operated by M2N Limited, Very pleased so far. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. 13.3 You must compensate us if you break the Contract. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Installation involves connecting new fibre optic cable to your house. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Hi Lesley,Thank you so much for your kind review of Dominik. She called back to check up and make sure it was still okay. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Back on line by 9am. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 17.5 Cost of Number Porting. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. 17.9 Call Limits. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. 17.7 Porting Delays. 17.3 Registration of your home address. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) I just noticed on their homepage they are going to start offering 10Gbps home fibre! Both fitters were polite and knew what they were talking about. We call things they need to do the Activation Steps. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. 10.5 We are not liable for certain losses. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. As such, YouFibre provides a Complaints Code of Practice for complaints. 2021 YouFibre Limited. Hi Jeremy,Thank you for taking the time to leave your feedback. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Had no internet connection first thing this morning. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Get insider tips and the latest offers in our newsletter. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. You can then decide if still want to do it. Not had the advertised speed (1000Mbps) since installation. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. 9.4 Re-activation fees. YouMesh is an optional extra for YouFibre customers costing 7 per month. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. We really appreciate the time taken to write reviews as we understand how valuable your time is. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Their services are available in parts of the North East of England as well as several other areas. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We also ensure all reviews are published without moderation. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Learn more about broadband boosters and how they work. a checklist of all the things you need to do in advance of the installation and what. 17.4 Number Porting. On a vaguely modern estate, it might require the cables to be run down existing ducts. For a better experience, please enable JavaScript in your browser before proceeding. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Back on line by 9am. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. It promises wi-fi of at least 10Mb in every room or money back. We will let you know if the change is possible. YouFibre Limited Broadband service How long does installation take? We are independent of all of the products and services we compare. 8.6 If there is a fault on the wider network. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. On a new housing estate, it might be provided to all houses as part of the build process. 17 Special terms regarding Telephone Services. Hi Lesley,Thank you so much for your kind review of Dominik. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. 10.8 Mitigation. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. YouFibre continue to deliver the goods. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 24 month minimum term. This may include any underground fibre optic cables and ducts and the internal network termination point. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Thank you very much. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Not had the advertised speed (1000Mbps) since installation. 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